At present there are many ways of getting support, many of them are done by the community. The current support channels are:
We have a support IRC channel at freenode servers, just type
in your favourite IRC client, type your question and wait for someone available
to help you.
Since last year there is also a discord group. You can get access by clicking here.
Make sure you provide as much information as you can when posting in the forum or bugtracker and describing your problem. If you have an error in the web interface make sure you take screenshots of the backtrace, to identify properly what’s failing.